Privacy policy

Health Marketing & Supplies Company

The Seha company for medical marketing and supplies owns and manages the services provided through the website ( and mobile phone applications Re3aya247 (together, the "Website").

This Privacy Policy (the "Privacy Policy") describes how we collect, use, share, disclose and protect personal information about users of the Services, including practitioners (as defined in the "Terms of Use"  and the Terms and conditions of the services). Below the “Site Visitor “is collectively referred to as "You" or "Users" in this Privacy Policy.

We have created this Privacy Policy to reflect our commitment to protect your privacy and personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any term used in capital letters but not defined in this Privacy Policy shall have the meaning ascribed to it in our Terms of Use.

By using the Services or by providing your other information, you will have decided to read, understand and agree to the practices and terms of this Privacy Policy and agree to abide by our Privacy Policy. You agree to the collection, use, and sharing of your information, as described in this Privacy Policy. We reserve the right to change, modify, add or remove portions of these Privacy Policy Terms, on our Site only, at any time.

If you do not agree to this Privacy Policy at any time, do not use any of the Services and do not give us any of your information.

If you use the Services on behalf of another person (such as a child) or an entity (such as an employer), you acknowledge that you are authorized by each individual or entity

  • I agree to this Privacy Policy for individuals or entities, and
  • Or entities towards our group, and to use and disclose such information to individuals or entities as described in this Privacy Policy.

Why this privacy policy?

This Privacy Policy is published in accordance with:


  1. The type of information collected from users, including personal information (as defined in paragraph 2 below) and sensitive personal data or information (as defined in paragraph 2 below) relating to the individual.
  2. Purpose, means, methods of collecting, using, processing, retaining and destroying such information.
  3. How and to whom the services will reveal this information.

Collection of personal information

Some services generally require that we know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other communications, we may ask you to provide us with certain information that you personally know or can use to identify you personally. You agree to collect this information through Without prejudice to the generality of the above, the information we collect may include (but is not limited to):

  1. Contact information (such as email address and phone number).
  2. Demographic data (such as your gender, date of birth, and your personal identification code).
  3. Data on your use of the Services and the date of your appointments or through your use of the Services.
  4. Insurance data (such as your insurance company and insurance plan).
  5. Other information you voluntarily choose to submit to us (such as information you share with us through emails or messages).

Information collected from you by may constitute "personal information" or "sensitive personal data or information".

"Personal Information" defines any information relating to a natural person, whether directly or indirectly, in conjunction with other information available or likely to be available to a legal entity, capable of identifying that person.

The rules also define "sensitive personal data or information" of a person to mean personal information about that person in relation to the following:

  1. Passwords.
  2. Financial information such as bank accounts, credit or debit card details or other payment instrument details.
  3. Physical and mental health status.
  4. Sexual orientation.
  5. Medical records and history.
  6. Biometric information.
  7. Information received by a legal entity under a legal contract or otherwise.
  8. Visitor details are also provided at the time of registration or thereafter.
  9. Call data records. will be free to use, collect and disclose information that is freely available in the public domain without your consent.

Important Notes

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Privacy Statement

3.1 All users Note:

This section applies to all users.

3.1.1 Accordingly, the condition of each User's access to and access to the Services as acceptance of the Terms of Use, which also includes acceptance of these Privacy Policy Terms. Any user does not agree to any such provisions and has the option to discontinue the services provided by immediately.

3.1.2 All information provided to by the User, including personal information or any sensitive personal data or information, is voluntary information. You understand that may use some of your personally identifiable information, "sensitive personal data or information", (a) for the purpose of providing the Services to you, (b) for commercial purposes and in a collated or personally identifiable form for research and analysis (C) for the sale or transfer of such research, statistical or intelligence data in a collective or impersonal form that can be defined to third parties and subsidiaries; (d) for the purpose of communication to provide a better way to book appointments and obtain observations with respect to practitioners (E) correcting related customer support issues. reserves the right to use the information provided by or for the end user for the following purposes:

  1. Publish this information on the site.
  2. Contact end users to provide new products or services.
  3. Contact end users to take product and service feedback.
  4. Analyze software usage patterns to improve product design and utility.
  5. Analysis of anonymous practice information for commercial use.

If you voluntarily submit your personal information to for any of the above purposes, you agree to collect and use this information through

3.1.3 The collection, use, and disclosure of information designated as personal information, data or sensitive personal information requires your express consent. By confirming your acceptance of this Privacy Policy, you consent to such use, data collection and disclosure as required by the applicable law.

3.1.4 does not control or endorse the content, messages or information contained in any of the Services, and therefore, specifically disclaims any liability with respect to the Services and any actions resulting from your participation in any Services, and you agree to waive any Claims against relate to itself, and to the extent that such waiver is ineffective, you agree to release any claims against relating to this.

3.1.5 You are responsible for maintaining the accuracy of the information you provide to us, such as your contact information provided as part of your account registration. If your personal information changes, you can correct or delete inaccurate information or modify the information by making the change on the Member Information page or by contacting us at We will make good faith efforts to make the required changes to the active databases at that time as soon as practicable. If you provide any incorrect, inaccurate, incomplete,   inaccurate,   or incorrect information, OR has reasonable grounds to suspect that the information provided by you is inaccurate, false or incomplete, may, at its discretion stop providing the Services to you. There may be circumstances in which can correct, delete or update your personal data, including (a) where personal data are statements of opinion that are kept solely for the purpose of my assessment, (b) that personal data is in court-related documents and If all prosecution proceedings are not completed.

 3.1.6 If you wish to cancel your account or request that we do not use your information to provide services to you, contact us at We will keep your information as long as your account with the services is active and as needed to provide services to you. We will not hold such information for longer than is required for purposes in which the information may be legally used or required by any other law at this time. After a while, your data may be anonymous and aggregated and may be retained by us as long as it is necessary for us to provide our services effectively, but our use of anonymous data will only be for analytical purposes. Please note that withdrawing your consent or canceling your account may result in being unable to provide you with its services or terminate any existing relationship that may be with you.

 3.1.7 If you wish not to receive non-core business communications such as marketing and promotion information regarding the Services, please e-mail us at

 3.1.8 may require the user to pay by credit card, bank transfer, debit card, and check the services that represent the amount of the subscription payable. will collect the user's credit card number and/or other financial institution information such as bank account numbers and will use this information for billing and payment operations, including but not limited to the use and disclosure of this credit card number and information to three parties as necessary to complete this billing process. However, the user checks only the credit information verification process. The credit/debit card details of the user are dealt with at the secure locations of the authorized payment portals which are digitally encoded and thus provide the highest possible degree of care and security in accordance with the current technology. However, gives you the option of not saving your payment details. However, the user is advised that Internet technology is not completely safe and the user should exercise discretion in its use.

3.1.9 Due to the standards of Internet communications, when the user, end user or anyone visiting the site, automatically receives the URL of the site visited by anyone. also receives the IP address of each user's computer (or the proxy server used by the user to access the World Wide Web), the user's computer operating system, the type of web browser used by the user, email patterns, and the ISP. This information is used to analyze general trends to help improve the services. The link between the user's IP address and the personally identifiable user information is not shared with third parties or disclosed. Regardless of the above, may share and/or disclose some of the aggregate results (not specific data) in an anonymous (anonymous) form with advertisers, sponsors, investors, strategic partners and others to assist in the growth of its business.

3.1.10 The Website uses temporary cookies to store certain (non-sensitive data or personal information) used by and its service providers for the technical management of the Site, R & D, and user administration. In the context of displaying ads or improving services to its users, may allow third parties to create or identify a unique cookie on the user's browser. However, cookies do not store any personal information for the user. You can adjust your Internet browser to disable cookies. If you disable cookies, you can still use the website, but the site may be limited in some features.

3.1.11 The User may access the Website in a limited manner without creating an account on the Website. Unregistered users can make appointments with doctors by providing their names and phone number. In order to get all the features and benefits on our site, the user must first create an account on our site. To create an account, the user is required to provide the following information, which the user acknowledges and explicitly acknowledges as personal information that allows others, including, to identify the user: name, user ID, email address, country, zip code / PO BOX. The password chosen by the user and the financial account information should be valid. Other information required on the registration page, including the ability to receive promotional offers from, is optional information. In the future, the application may include other optional requests for user information to help customize the website to provide user-specific information.

3.1.12 This Privacy Policy applies to services owned and operated by does not exercise control over the displayed sites as search results or links from within its services. These other sites may place their own cookies or other files on the users' computer, collect data or request personal information from users, for which is not responsible. Therefore, makes no representations regarding the third party's privacy practices or policies or the terms of use of such sites. does not guarantee the accuracy, integrity or quality of information, data, text, software, sound, and images, graphics, videos, messages or other materials available on these sites. Exclusion or exclusion does not imply any approval from the website, website provider, or information on the Website. If you decide to visit a third-party website linked to the website, you do so at your own risk. The app encourages users to read the privacy policies of this site.

 3.1.13 The User's Website may be able to connect with other users or disseminate information for access by others, where other users may collect such data. Such users, including any administrators or administrators, are not authorized to represent practitioners and their views or statements do not necessarily reflect the views of and may not associate with any contract. The Company hereby expressly disclaims any responsibility for any reliance or misuse of such information provided by users or visitors in this manner.

3.1.14 collects information about site visitors from other sources, such as public records, public bodies or private organizations, and what is for purposes of user registration (collection, use, storage, and disclosure) Each End User must agree under the Terms of Use for To provide effective services).

3.1.15 reserves the right to:

  • Respond to the communications we receive from you.
  • Contact you by any means available to us when necessary to remind you of upcoming dates. Providing, maintaining, managing or expanding the Services, conducting business analysis or sharing with our business partners, marketing or other internal purposes to support, improve or enhance our business, services and other products and services.
  • Tell you about specific resources, healthcare providers or services that we think you might be interested in learning more about.
  • Send you information about or our products or services.
  • Send an e-mail and other communications that display content that you think will be of interest to you and according to your preferences and as it appears to (

3.1.16 has implemented international market best practices, security policies, rules and technical measures to protect your personal data from unauthorized access, improper use, disclosure, unauthorized modification, unlawful destruction or incidental loss. However, will not incur any loss incurred by the user from loss or theft of data due to unauthorized access to electronic devices through which the user has access to the Services.

3.1.17 The application applies reasonable security practices and procedures and has a comprehensive documented program for information security and information security policies that contain administrative, technical, operational and security control measures that are consistent with the information collected and the nature of's business.

3.1.18 The application strictly respects your right to privacy, etc. as stated in this Privacy Policy, will not disclose your personal information unless required by law, rule, organization, law enforcement agencies, government officials, legal authority or requirements Or at the sole discretion of, the need to protect the rights or rights of others, to prevent damage to persons or property, to combat fraud and credit risks, or to enforce or enforce the terms of use.

3.2 Practitioners Note:

This section applies to all practitioners.

3.2.1 As part of the registration In addition to the process of creating and submitting the submission available to practitioners at, certain information, including personal information, sensitive personal data or information from practitioners, is collected.

3.2.2 All data in this Privacy Policy applies to all practitioners, so all practitioners are required to read and understand the privacy statements described here before submitting any personally identifiable information, data or sensitive information on the application including the website

3.2.3 Personal identification information is used by practitioners, who choose to submit it to, to help practitioners describe and identify themselves. This information is owned exclusively by You will be the owner of your information and authorize to collect, use, process and/or disclose this information for the purposes described below. may use such information for commercial purposes and in an aggregate or non-personally identifiable form for purposes of research, statistical analysis, and commercial intelligence, and may sell or transmit such research or statistical or intelligence data in a complex or non-specific manner to third parties and its subsidiaries. also reserves the right to use or exercise the information provided by the practitioner for the following purposes:

  • Publish this information on the site.
  • Contact practitioners to provide new products or services subject to the registered phone number.
  • Contact practitioners to take feedback about the product.
  • Analyze software usage patterns to improve product design and utility.
  • Analysis of anonymous practice information including financial information, inventory for commercial use.

3.2.4 The application automatically enables the inclusion of practitioners' information on their website for each "doctor" or "clinic" in addition to practice using its program. The practitioner's information is displayed on the website when users search for doctors on the website, and the practitioner's information on the website is used by end users to request doctor appointments. Any personally identifiable information of practitioners listed on the site does not originate from but is provided to by practitioners who wish to recruit themselves on the website, or gathered by from the public domain. offers this information on its website on the basis that no warranty or warranty has been made on the accuracy or completeness of the information. As such, we strongly encourage practitioners to verify the accuracy and completeness of their information from time to time and immediately inform us of any inconsistencies, changes or updates to this information. However, will take reasonable steps to ensure the accuracy and completeness of this information.

3.2.5 may also provide information to practitioners who have not registered or registered in the Services, provided that the Practitioners have agreed to practice collecting, processing and/or disclosing their information on the Site. These practitioners are verified by or its partners, and makes every effort to obtain accurate information about such practitioners. However, assumes no liability for any incorrect or incomplete information appearing on the site for such practitioners.

3.3 Notes to End User:

This section applies to all users.

3.3.1 As part of the creation / registration / application process, available to users on this Site, certain information is collected, including personal information, sensitive personal data or information from end users.

3.3.2 All data contained in this Privacy Policy shall apply to all end users, and all users must read and understand the privacy statements set forth hereinbefore submitting any personally identifiable information, data or sensitive information to the Application, and those who fail to comply with the Privacy Policy, please stop using immediately.

3.3.3 If you inadvertently provide any of this information to before reading the privacy statements set forth here, and you do not agree with the manner in which this information is collected, processed, stored, used or disclosed, you can access, modify or delete it By using the options available on the site. In addition, by sending an email to, you may inquire whether owns your personal data, and you may also need to apply to delete and destroy all such information.

 3.3.4 Personal identification information is used by end users, who choose to submit it on the website, to help users describe / identify themselves. Other information that does not personally identify users is collected by from end users (such as the usage patterns listed above) and owned exclusively by may also use such information in a complex or non-personally identifiable form for purposes of research, statistical analysis, commercial intelligence or its partnerships with its trading partners, and may sell or transmit such research or statistical or intelligence data in a complex or impersonal form to other parties, third and subsidiaries. In particular, reserves the right to use anonymized end-user demographics and anonymous end user health information for the following purposes:

  • Analyze software usage patterns to improve product design and utility.
  • Analyze this information for research and development of new technologies.
  • Use this information analysis in other commercial product offerings for
  • Sharing analysis of this information with third parties for commercial use.

3.3.5 The application will communicate with users through email, telephone, and notices published on the website or through other means available through the service, including text and other forms of messages. Users can change their email and contact preferences at any time by logging in to their account at and changing account settings.

3.3.6 Sometimes, conducts a user questionnaire to collect information about end-user preferences. These surveys are optional and if end users choose to respond, their response will remain unknown. Similarly, may offer quizzes to eligible end users where we request contact information and demographic information such as name, email address and mailing address. The demographic information collected by is used in the registration process and via surveys to help improve its services to meet the needs and preferences of users.

3.3.7 may maintain records of electronic communications and telephone calls received and processed for purposes of appointments or other purposes for the management of services, customer support, and R & D and to improve the list of practitioners.

3.3.8 All employees and data processors who have access to sensitive personal data or related information must adhere to the confidentiality of personal information or sensitive personal data and information. has developed procedures and technologies in accordance with good industrial practices and in accordance with applicable laws, to maintain the security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which transmits personal data must comply with those procedures and policies or make appropriate measures on its own.

3.3.9 is also entitled to disclose or transfer personal information and other end users, provided by the User, to a third party as part of the reorganization or sale of the assets of the Enterprise or Company. Any third party who transfers or sells assets to may continue to use personal information and other information provided to us by us in accordance with the terms of use.

3.3.10 To the extent necessary to provide End Users with the Services, may provide their personal information to third-party contractors acting on behalf of or with to provide users with such services, to help communicate with users or to maintain the Site. In general, these contractors have no independent right to share this information, but some contractors, who provide on-site services, including Internet service providers, may use personal information collected in connection with the provision and disclosure of such services in accordance with the standards Agreed of their own privacy policies. In such circumstances, you agree to disclose your personal information to the contractors, for the intended purposes only.

3.4 Ordinary Visitors, Note:

3.4.1 No sensitive data or personal information is automatically collected by from any unofficial visitor to this site, who only accesses the site.

3.4.2 However, some provisions of this privacy policy apply to ordinary visitors, and occasional visitors are required to read and understand the privacy statements provided in this document, and if they are not required to leave this site immediately.

3.4.3 If you, as a regular visitor, unintentionally browse any other page of this Site before reading the privacy statements set forth herein, and you do not agree with the way you obtain, collect, process, store, use, disclose or retain this information, Stopping this browser app should clear all temporary cookies installed by However, all visitors are encouraged to use the "Clear Cookies" function of their browsers to ensure such deletion, as cannot guarantee or predict or provide device behavior to all visitors to the site.

3.4.4 You are not an unofficial visitor if you have voluntarily sent any personal data or information to through any medium, including email, mail or through the registration process on the Website. All of these visitors will be considered and treated as users for purposes of this Privacy Policy, and in this case, all data contained in this Privacy Policy will apply to these persons.

4 Disclosure of information:

In certain circumstances, and for the performance of the Services, you may disclose some of the information we collect from you:

4.1 We may share your personal information with the healthcare providers you choose through the Services, for example, if signed manually or electronically, which may be a default option from us (you must remove or reject) by completing the Medical History Form using the Services before a certain date and electing to participate with the healthcare provider you have chosen may share your medical history model with selected health care providers.

4.2 Provided you choose to use the applicable services, you may share your personal information with the healthcare providers you have chosen, make appointments with other healthcare providers on your behalf, or conduct analyzes on potential health issues or treatments.

4.3 You may share your personal information with health care providers in an emergency, to make your information safer and easier, access to your health care providers, share your personal information with health information exchange and relevant organizations that collect and organize your information (e.g. regional information organizations) The goal of these organizations is to facilitate access to health information to improve the safety, quality, and efficiency of patient-centered care. Such information about the exchange of health information can be found on our website.

4.4 We do not sell email addresses to third parties, but we may share your personal information with our companies to customize or display our ads.

4.5 We may share personal data and traffic data with our partners who increase operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, website analytics or ad serving) and/or who perform certain services, features or functions is available to its users.

4.6 We may share personal information with your insurance provider (and through our partners) to determine eligibility and cost-sharing obligations, otherwise, you may obtain benefit plan information on your behalf.

We may transfer your information to another company in connection with the merger, sale, acquisition or other change of ownership or control by in whole or in part. In the event of any such occasions, reasonable efforts will be made to notify you prior to your information being transferred subject to the custom privacy and security policies and practices.

4.7 You may also need to disclose your personal information or any other information we collect about you if we decide in good faith that such disclosure is required:

  • Comply with or fulfill our obligations under applicable law, regulation, court order or other legal proceedings.
  • Protect your rights, property or safety, or ( or another party.
  • Implement the agreement or other agreements with you.
  • Respond to claims that any publication or other content violates the rights of third parties.
  • We may disclose information that is not your personal information or protected health information (including personal information other than the basic health information identified and/or collected) at our discretion.

Confidentiality and security

5.1 reserves your personal information in electronic form and on the equipment of its employees. This information may also be transferred to an actual form from time to time. takes all necessary precautions to protect your personal information, whether online or offline and implements reasonable security practices and measures, including certain security, administrative, technical and operational controls that are appropriate to the information gathered and the nature of the business.

5.2 No official or employee at will have any knowledge of your password. It is important for you to protect from unauthorized access to your password, your computer, and your mobile phone. Make sure you sign out of the website when you're finished. assumes no responsibility for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify by sending an email to, which is responsible for compensating for any loss you incur due to unauthorized use of your account and password Yours.

5.3 As a Practice in, all user information is made available to some of its employees, agents or partners and third parties solely on the basis of the need for knowledge, and its employees are required only to comply with strict confidentiality.

5.4 Part of the function of is to help doctors to maintain and organize this information. Thus, may retain all such records and send them to the competent authorities, or to physicians requesting access to such information.

5.5 Part of the functions of is to help patients access their information. Consequently, may retain all such records and send them to the patients concerned, or to their physicians.

5.6 Notwithstanding the foregoing, is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside of our agreement with such third parties and partners. Further, shall not be liable for any breach of security or any acts of any third party or events beyond the reasonable control of including but not limited to government acts, computer piracy, unauthorized access Tags to computer data, device storage, computer crashes, security breach and encryption, poor quality Internet service or user phone service ... etc.

Change the privacy policy may update this “Privacy Policy” at any time, with or without prior notice. If significant changes occur in the way handles personal user ID information, or in the privacy policy itself, will display a notice on the website or send an email to users, as described above, in order to review changes that Changed in terms, before continuing to use the services. As always, if you object to any changes to our Terms and no longer wish to use the Services, you may contact to deactivate your account. Unless otherwise stated,'s current privacy policy applies to all information you own about and your account.

If a user uses the services or accesses the Website after notification of the changes to this User or posting to the Website, indicates that user agrees to the changing Terms.                          

Privacy of children and minors strongly encourages parents and guardians to supervise the electronic activities of their minor children and to consider the use of parental controls available from online companies and software manufacturers to help provide an online environment for children. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although and the Services are not intended for use by minors, respects the privacy of minors who may use the Internet or the mobile application unintentionally.

 Approve this policy

You acknowledge that this Privacy Policy is part of the Terms of Use and other Services and you unconditionally agree to become a User of the Website and its Services (i) agree to this Privacy Policy, (ii) agree to use, collect and process your personal information and / In the manner and purposes set forth in this Privacy Policy. Your visit to the Website and the use of the Services are governed by this Privacy Policy and Terms of Use.                          

Address for privacy questions

If you have questions about, use, and disclosure of this privacy policy or information group practices, you may contact the Data Protection Officer designated by in accordance with the provisions of the PDPA. We will make reasonable efforts to immediately respond to any requests, questions or concerns you may have about our use of your personal information. If you have any grievance regarding our use of your information, you can file a complaint with your data protection administrator:

B 22 El Obour Buildings 15th Floor Cairo / Egypt



An indicative list of information by nature of service                 

Practitioners using products

  • You will be asked to create an account and you may be asked to provide with information regarding [name, mobile number, e-mail address], and other information requested by on the Clinic registration page and/or practice tab to complete your registration.
  • Upon registration, will receive non-personally identifiable information for your patient from your patient records. You agree to make your patients fully aware of such access.
  • com reserves the right to extend and withdraw the "Synchronization" function (also known as "Synchronize") to you at its sole discretion, based on the number of Ends User Dates honored by you. You must be notified that this attachment is being extended or withdrawn by
  • You have a choice under these products to run End User Notes. This means that you give one or more patient contact details to the feedback system. Users may choose to send comments anonymously as well, in which case you agree not to object to these anonymous comments. The feedback system will then send an SMS and send an e-mail to the patient (s) for comments that may then be posted on the website. You agree to make your patients fully aware of the possibility of receiving feedback inquiries.
  • Protect data for patients you are not authorized to trade with any third party and you are solely responsible for protecting it

Practitioners using the Phone App product:

You will be asked to create an account and may be required to provide with information regarding [name, mobile number and email address], and such other information as may be required by on the access page. Please complete the registration process.